Conditions d’utilisation

Welcome to Eliselle. This website is operated and managed by Eliselle. All "we", "us", "our" mentioned on the page refer to Eliselle. By browsing the website, viewing products and placing orders, you agree to abide by all clauses of these Terms of Service and attached auxiliary policies. This contract is governed by French commercial law and consumer law. If you do not recognize the terms, please stop accessing the website and purchasing goods. Related auxiliary policies: Privacy Policy, Shipping Policy, Payment Policy, Return & Refund Policy.

1. Store Basic Information Eliselle is an independent women's fashion online store located in Bordeaux, France, focusing on women's dresses and daily matching outfits, relying on Shopify system to build the online mall. Official Website: eliselle.shop Service Email: hello@eliselle.shop Contact Phone: +33 6 40101542 Business Address: Eliselle Rue Marsan, 33300 Bordeaux,France

2. Online Shopping Contract Establishment Rules You confirm that you have reached the legal age for entering into civil contracts in France and the European Union when using the website. You promise not to use our platform for illegal transactions, fraud, infringement, network attack and other improper behaviors, and shall not damage the normal operation and security of the website.

3. Product Description Accuracy Statement We strive to ensure that product pictures, text descriptions, size parameters, colors, prices and inventory are accurate and true. Due to differences in mobile phone screens, display brightness, shooting light and manual cutting, slight color and texture differences may exist between physical objects and pictures, which do not belong to quality problems. Please check the size chart and product details carefully before placing an order.

4. Product Inventory and Availability Adjustment Product inventory will be dynamically updated according to supply status. We reserve the right to adjust product shelves, limit purchase quantity and stop sales. If the goods are out of stock after you place an order successfully, we will contact you to choose replacement, order cancellation or full refund.

5. Pricing Standard and Currency Regulation All prices displayed on the website are denominated in Euro (EUR), including French statutory VAT. The final settlement amount at checkout includes commodity price, logistics fee, preferential discount and applicable tax, calculated according to your delivery address in France. In case of price errors caused by system bugs and technical faults, we have the right to correct prices or cancel abnormal orders.

6. Order Confirmation and Acceptance Rules After you submit the order and complete payment authorization, you will receive an order confirmation email, which only means that we have received your purchase application. The official acceptance of the order needs to pass payment verification, inventory confirmation, address audit and anti‑fraud review. We have the right to refuse or cancel orders under the following circumstances: Payment authorization failed Billing and delivery address information is incomplete or wrong The system identifies potential fraudulent transactions Goods are completely out of stock Abnormal price caused by system failure Orders violating French laws and regulations After order cancellation, we will notify you by email and refund the full amount to the original payment account.

7. Payment Mode Agreement We support multiple secure payment channels on the checkout page: Visa, Mastercard, American Express, Maestro bank cards Apple Pay, Google Pay, Shop Pay digital wallets PayPal payment All payments must be authorized successfully before the order enters the delivery process. Payment information is encrypted and processed by third‑party institutions, and we will not save your complete card number. For detailed rules, check the Payment Policy separately.

8. Logistics Delivery Regulations Order processing, delivery time and freight standards shall be subject to our independent Shipping Policy. Delivery time is estimated value only, which will be affected by carrier backlog, bad weather, holidays and address errors beyond our control. You shall bear the responsibility for filling in accurate delivery addresses. After delivery, we will send logistics tracking number via email.

9. Return, Refund and Consumer Rights Returns and refunds shall be implemented in accordance with French consumer law and our Return & Refund Policy, with a statutory 30‑day return period for eligible goods. Please confirm the return conditions and time limit before applying for return.

10. Registered Account Responsibility If you register a member account of Eliselle, you need to keep your account password and personal information safely, and ensure that all submitted information is true and effective. You shall be liable for all operations under your account.

11. Personal Data Protection Your browsing information, order data and personal details are protected by GDPR and our Privacy Policy, which clarifies the collection and use scope of data.

12. Minors Access Restriction The website is not suitable for users under 16 years old. We do not provide shopping services for minors without guardian consent.

13. Intellectual Property Rights Protection All text, pictures, clothing designs, logos, layout artworks and product content on the website are owned or legally licensed by Eliselle. Without our written authorization, no unit or individual may copy, reproduce, spread, modify and use the above content for commercial purposes.

14. Prohibited Behaviors on the Platform You shall not carry out the following acts when using the website: Violate French and EU laws and regulations Submit false information and conduct transaction fraud Launch network attacks, invade website background data Upload viruses, malicious codes and harmful files Steal user data and website information without permission Infringe the legitimate rights and interests of Eliselle and third parties

15. Third‑Party Platform Cooperation Instructions The website contains links to third‑party websites, logistics companies and payment institutions. Eliselle does not assume any liability for their service quality, privacy rules and content security.

16. Advertising and Data Analysis Tools We access Shopify background statistics, Google and Pinterest advertising tools to analyze shopping behavior, optimize products and deliver accurate advertisements. The data processing rules are detailed in the Privacy Policy.

17. User Review and Content Authorization If you publish commodity reviews, photos, experience comments on our website, you authorize Eliselle to use such content for store display, product promotion and customer service within the legal scope. You guarantee that the submitted content does not involve defamation, obscenity, infringement and illegal information.

18. Service Disclaimer We try our best to maintain the stable operation of the website, but we do not promise that the platform will never have downtime, system errors, page delays and technical faults. Commodity colors and textures will have slight display differences due to equipment reasons, which shall be subject to physical objects. All services are provided on the premise of inventory availability and French consumer law.

19. Limitation of Liability Scope Within the scope permitted by French law, Eliselle shall not be liable for indirect losses, incidental losses and consequential damages caused by website use and commodity purchase. This clause shall not deprive the mandatory consumer rights protected by French law.

20. Indemnification Clause If you violate these service terms, use the platform illegally and cause losses to Eliselle, partners and related personnel, you need to bear compensation, defense and related legal expenses.

21. Clause Severability If any clause of these terms is deemed invalid by the French judicial authority, the remaining clauses shall still remain legally effective.

22. Service Termination Right We have the right to suspend or terminate your access permission to the website when you violate the service terms or conduct fraudulent and malicious behaviors.

23. Applicable Law and Dispute Resolution These Terms of Service are governed by the laws of France. All disputes arising from shopping and contracts shall be submitted to the competent courts of Bordeaux, France for settlement.

24. Revision of Service Terms We will update the terms according to business adjustment and legal revision. The updated content will be published on this page with the latest date marked. Continued use of the website represents your acceptance of the new clauses.

25. Contact Information If you have questions about the Terms of Service, please contact us: Eliselle Rue Marsan, 33300 Bordeaux,France Website: eliselle.shop Email: hello@eliselle.shop Phone: +33 6 40101542

Service Hours: Monday to Saturday: 9:00 AM – 6:00 PM CET Sunday: Day off

We will reply to your consultation within 24‑48 working hours.